Frequently Asked Questions
Everything you need to know about your Mulberry Threads experience.
What materials are used in Mulberry Threads products?
We specialize in premium, sustainably sourced fabrics including organic bamboo, GOTS-certified cotton, and pure mulberry silk to ensure maximum comfort and durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items in their original packaging. Please visit our Returns Portal to start your request.
How should I care for my bamboo and silk items?
To maintain the longevity of your items, we recommend a cold gentle machine wash in a laundry bag and line drying in the shade. Avoid bleach and tumble drying.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.